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Return and Refunds Policy

At DeeFruit, we strive to provide you with a satisfying shopping experience. We understand that there may be situations where you need to return a product, and we have implemented the following return policy to ensure a smooth and convenient process:

1. Defects or Damages Discovered after Delivery

If you discover any defects or damages inside the packaging after the delivery process, please contact our customer services at hello@deefruit.my within 3 days from the date of receiving the products. We will guide you through the next steps to resolve the issue

Under what circumstances can the return be arranged?

A return may be considered under the following conditions, subject to management’s approval. For further clarification, kindly contact our customer service team.

  • If the product is expired or related to product packaging damaged upon collection at the time of delivery.
  • If the product is expired or related to product packaging damaged upon collection or delivery, kindly contact our customer service within 3 days.
  • If the product received is different from the item you ordered.

Reasons for Non-Exchangeable/returnable/refundable

  1. Any form of free gift
  2. Gift with purchase
  3. Shipping fee

2. What Should I do if I receive the wrong product?

If you receive the wrong product, please contact our customer services immediately. You can reach us at +60193217881 or by email at hello@deefruit.my. We will guide you through the process of returning the wrong product and arranging for an exchange. It is important to notify us as soon as possible to ensure a prompt resolution.

Is there a timeframe for reporting defects or damages after delivery?

Yes, there is a timeframe for reporting defects or damages discovered after delivery. Please contact our customer services at hello@deefruit.my within 3 days from the date of receiving the products. This allows us to address any issues promptly and initiate the necessary steps for resolving the problem.

How can I return items?

Please reach out to our customer service team for further assistance and guidance.