Order and Shipping Policy
Where do we ship to?
What are the shipping charges?
How do I choose my preferred 3PL (Third-Party Logistics) provider for my order?
How do I track my parcel?
How long does it typically take for my shipments to arrive?
The delivery time for shipments can vary depending on the destination and other factors. Estimated delivery times will be provided at checkout based on your shipping destination.How can I change or modify my billing address?
To change or modify your billing address, please log in to your account on our website and navigate to the account settings or profile section. There, you should find an option to update your billing address.If you encounter any difficulties, please contact our customer service team for assistance.
What if I have a special order request?
We can accommodate special requests for large orders, including personalised messages, multiple delivery addresses, and more.
Please feel free to contact our customer service team to discuss the specific details of your order.
Can I send a gift to friends and family?
Absolutely! We love to be a part of your celebrations.
Purchase as usual from DeeFruit.my. In the shipping information, enter your recipient’s address and contact number. Our courier partner will contact the number provided in your shipping information to arrange delivery without revealing the parcel contents.
We will not include order invoices in parcels. 😊
Can I include a personalized message with my order?
Yes, definitely! You can type your message in the “Order Notes” section before checking out.Are there any limitations on special requests?
While we strive to fulfil all special requests, there may be limitations based on factors such as product availability, location, or other constraints.
Our customer service team will inform you of any limitations or available alternatives in such cases.
Will there be any additional fees for special requests?
Depending on the nature of the special request, there may be additional fees associated with it.
Our customer service team will inform you of any applicable fees prior to finalising your order.
How will I be updated on the status of my special request?
Our customer service team will maintain open communication with you regarding your special request. They will provide updates and confirm the fulfilment of the request as needed.
If you have any additional questions or need further assistance regarding your order, please do not hesitate to contact our customer service team.
Why didn’t I receive an email about my order being shipped?
There could be several reasons why you did not receive an email notification about your order being shipped.
First, please check your spam or junk folder to ensure that the email was not filtered there. Additionally, make sure that the email address associated with your order is correct.
If you still cannot find the email, please contact our customer service team, and they will provide you with the necessary information regarding your order’s shipment status.
What would happen if I was not at home when my parcel arrived?
If you are not at home when the courier attempts to deliver your parcel, you may ask a family member or another authorised person to receive the package on your behalf.
Alternatively, you may contact the local courier company to arrange another delivery time when you are available.
Why does the tracking show that my parcel has been delivered, but I haven’t received it yet?
If the tracking information shows that your parcel has been delivered but you have not received it yet, please try the following before contacting our customer service team:
- Check around your property, including the porch, entrance, mailbox, reception area, or other safe locations.
- Ask family members, neighbours, security personnel, or building management if they received the parcel on your behalf.
- Check the tracking information for any delivery notes or proof of delivery.
- Contact the courier company directly to confirm where the parcel was delivered.
If you are still unable to locate your parcel after completing these steps, please contact our customer service team for further assistance.
- Confirm that your delivery address is correct, go to the My Order page on the DeeFruit official website, and confirm the delivery details of your order.
- If the correct address is confirmed, most packages are usually found accidentally misplaced.
- Check your mailbox or drop-off location to see if the courier left your package near your home, in the mailbox, in front of the garage or on the lawn. Check to see if someone else is taking your delivery. Ask your family members, neighbours, doorman or other household members if they have accepted your package.
- Sometimes the courier tries to contact you for package delivery, but fails to deliver. Please check your phone message or email to see if the carrier notified you of a failed delivery attempt or negotiated a second delivery time with you.
- Wait 48 hours. In rare cases, a package may show as delivered up to 48 hours before it actually arrives.
If a delivery attempt fails, or you still cannot get your package back, the fastest thing to do is to contact the carrier directly. If you have tried the steps above and are still unable to locate your package, please contact our customer service team for assistance.